Job Description

The company is seeking a Client Relationship Conversion Specialist who excels in transforming client interactions into long-term partnerships. This role requires a keen ability to understand client needs, effectively communicate value propositions, and implement strategies that drive engagement and retention. Ideal candidates will have a proven track record in enhancing client satisfaction, a deep understanding of sales and relationship management, and the skills to convert prospects into loyal clients. 

Roles & Responsibilities:   

• Actively engage with unconverted leads and clients through phone, email, and messaging apps, while persistently seeking new retail business opportunities. 
• Convert unengaged retail clients from various sources into active, funded, and trading accounts. 
• Offer guidance and support to clients throughout the live account setup process, including KYC document verification and deposit procedures. 
• Manage the account opening process efficiently, from initial demo stages and queries to the client's first funding and trade placements. 
• Educate prospective leads and clients about company’s product offerings, platform features, educational resources, and promotions. 
• Conduct individual and small group sessions to demonstrate platform features and provide trading education. 
• Collaborate with the marketing team to localise and promote campaigns effectively. 

Expectations & Requirements:   

• Possess a degree in finance, business, or a related discipline. 
• Demonstrate prior experience in customer support or sales within the forex or cryptocurrency trading sector, or be a recent graduate with outstanding academic achievements in finance. 
• Exhibit exceptional proficiency in written and spoken English. 
• Proficiency in a European language, such as French, Spanish, or Italian, is highly advantageous. 
• Display robust problem-solving abilities with a high level of independence. 
• Show expertise in project management, multitasking, and decision-making. 
• Communicate effectively and collaborate seamlessly as a team player. 
• Maintain high levels of organisation and attention to detail. 

Additional Information: 

• Enjoy a competitive commission structure that rewards performance. 
• Join a dynamic and talented team where you'll receive comprehensive support from all members. 
• Contribute to impactful projects and be part of an exciting journey. 
• Gain the opportunity to learn all aspects of marketing, particularly digital marketing, from leading professionals and top agencies in the industry. 

How You Can Apply:   

You can apply directly or send us an email at jazz@fintop.co.uk