Job Description

The company is a licensed, fast-growing multi-asset CFD broker dedicated to providing a positive, collaborative, and professional work environment. They are seeking a dynamic, Japanese-speaking Customer Support Officer to join their team of experts. The company values diversity, growth, and excellence, and is committed to building a team of top-tier professionals. This is a unique opportunity to contribute to the future of the industry while advancing your career in a supportive and inclusive environment. 

 Roles & Responsibilities:   

• Respond to client inquiries through live chat, email, and phone, ensuring prompt and professional assistance. 
• Introduce and explain a wide range of financial products and services to clients. 
• Deliver high-level financial customer support, addressing complex issues with expertise. 
• Collaborate effectively with various departments to streamline operations and enhance service delivery. 
• Actively contribute to team objectives, working together to meet and exceed set goals. 
• Seek guidance from relevant specialist teams when necessary to provide accurate and efficient resolutions. 
• Undertake additional tasks as assigned by the manager to support team success. 
• Provide troubleshooting and offer solutions to clients, ensuring their issues are resolved efficiently. 
• Handle client queries with professionalism, maintaining exceptional service standards. 
• Identify opportunities for improvement and share constructive feedback with the team. 

Expectations & Requirements:   

• A business-related degree with relevant experience. 
• Prior experience in customer service or support within the financial industry is preferred. 
• Strong customer service or support background is essential. 
• Must be based in the Malaysia office. 
• Proficient in both verbal and written Japanese. 
• Willingness to work flexible shifts, including rotations (08:00 – 17:00 / 12:00 – 21:00 / 15:00 – 00:00). 
• Fluency in English (both spoken and written) is essential. 
• Ability to multitask effectively and adapt to changing situations. 
• Outstanding communication and interpersonal skills. 
• High level of computer literacy.  

Additional Information: 

• Attractive and competitive salary package. 
• Opportunity to work in a dynamic, global, and fast-growing organisation. 
• Supportive and positive working environment with a team of experienced professionals. 
• Diverse and multicultural workplace. 
• Full-time employment with comprehensive benefits. 
• Generous annual leave entitlement: 17 days (1st year), 19 days (2nd year), and 21 days (3rd year onwards). 
• Competitive bonus structure. 
• Comprehensive medical insurance coverage. 
• Option for onsite or hybrid working arrangements. 
• Additional allowances provided.