Job Description

The company is revolutionizing the financial industry with innovative solutions that empower millions globally, making trading and investing accessible to all. Joining this dynamic fintech team means being part of a vibrant community of problem-solvers who thrive on collaboration. With a start-up mindset and a commitment to employee growth, it's the perfect environment for those passionate about making an impact in the future of finance. 

Expectations & Requirements:   

• Extensive knowledge of VoIP protocols such as SIP, RTP, and H.323. 
• Proficient in using VoIP hardware and software, including IP phones, gateways, and PBX systems. 
• Expertise in the design, implementation, and troubleshooting of network infrastructures. 
• Solid understanding of network protocols like TCP/IP, DNS, and DHCP, as well as principles of Quality of Service (QoS). 
• Deep knowledge of VoIP security challenges and best practices, including the implementation of encryption to ensure secure communications. 
• Experienced in transitioning from traditional telephony systems to VoIP and integrating Public Switched Telephone Network (PSTN) with VoIP solutions. 
• Skilled in the integration of VoIP systems with other enterprise applications, including CRM and ERP, utilising APIs and SDKs. 
• Capable of diagnosing and resolving VoIP issues through the use of monitoring tools.  
• Competent in the planning and management of VoIP projects, overseeing deployments, upgrades, and ongoing maintenance. 
• Experienced in selecting and managing relationships with VoIP service providers, including contract negotiation and performance oversight. 
• Strong budgeting skills for VoIP initiatives, with an emphasis on identifying and implementing cost-saving strategies. 
• Proven ability to lead and mentor a team of VoIP engineers and technicians, promoting effective communication and collaboration across departments. 
• Knowledgeable about telecommunications regulations and ensuring compliance within VoIP systems. 
• Committed to delivering exceptional customer service, adept at managing customer expectations and resolving escalated issues. 

Additional Attributes 

• Proficient in analysing VoIP traffic and performance metrics to enhance system efficiency using analytical tools. 
• Enthusiastic about staying informed on the latest VoIP technologies and trends, with a strong capacity to adapt to new techniques and methodologies. 
• Skilled in producing and maintaining thorough documentation for VoIP systems, including technical manuals and user training materials. 
• Possesses strong problem-solving abilities to tackle complex VoIP challenges with innovative solutions. 

Additional Benefits : 

• Enjoy swift professional growth in an engaging, international environment where your passion and curiosity unlock exciting opportunities. Each project enables you to make a meaningful impact while collaborating with a supportive global team. 
•  Keep ahead of the curve with top-notch training, certifications, and diverse project experiences. Our focus on continuous learning guarantees ongoing growth and collaboration with peers. 
•  Join a vibrant team where connections drive performance. We emphasise genuine relationships through engaging activities, fostering an inclusive environment that celebrates every success. 
• In an ever-evolving landscape, we ensure you feel valued and secure. Alongside a competitive salary, you’ll receive performance bonuses that recognise your contributions. Your efforts are celebrated, big and small, ensuring you’re acknowledged for your value.