Job Description

Our esteemed client is seeking a meticulous Back Office Officer to join their dynamic team in Limassol. The chosen candidate will be instrumental in ensuring seamless transaction processing, adherence to compliance standards, and delivering exceptional client service. This company values its people as its greatest asset, selecting individuals with the right attitude and competence, and equipping them with the necessary authority, tools, and resources to achieve outstanding results. 

Roles & Responsibilities: 

• Oversee the entire process of client withdrawals, ensuring each step from approval to execution is meticulously handled. 
• Connect with Payment Service Providers (PSPs) to manage and facilitate funding transactions. 
• Detect, investigate, and resolve any suspicious activities or cases. 
• Conduct comprehensive KYC and due diligence checks. 
• Continuously monitor clients to ensure compliance with AML regulations. 
• Register and set up new client accounts using the company’s software. 
• Modify or close client accounts as necessary within the company’s system. 
• Process financial transactions, including deposits, withdrawals, and internal transfers. 
• Verify all transactions against received instructions and address any discrepancies promptly. 
• Maintain accurate records of all transactions, accessible electronically via MTS and MT4 platforms. 
• Provide clients with account statements upon request. 
• Archive all pertinent documents, such as agreements, contracts, and confirmations, within the CRM system. 
• Address and resolve customer complaints efficiently. 
• Manage disputes and chargebacks systematically. 
• Execute additional tasks and responsibilities as needed. 

Expectations & Requirements: 

• Minimum of 1 year of relevant experience in the Financial or Forex industry. 
• A university degree in Business Administration, Economics, Finance, or a related discipline. 
• Proficiency in English with exceptional communication skills. 
• Additional language skills in Hebrew, Dutch, or Spanish are advantageous. 
• Proficient in computer usage, including Microsoft Office applications and CRM systems. 
• Capability to work independently as well as collaboratively within a team. 
• Strong attention to detail and a goal-oriented mindset. 
• Effective multi-tasking, prioritization, and time management skills. 
• Holding a Basic or Advanced CySEC certification is a plus. 

Additional Information: 

• Competitive remuneration package reflecting qualifications and experience. 
• Private medical insurance coverage. 
• Quarterly team events to foster collaboration. 
• Corporate events and team-building activities. 
• Opportunities for professional development through in-house and external training. 
• Corporate discount card for various benefits. 
• Join a dynamic, creative team with a positive and friendly work environment. 

Work Schedule: 

• Days: Monday to Friday 
• Hours: Rotating shifts of 10:00 – 19:00, 12:00 – 21:00 or 14:00 – 23