Job Description

About the company:   
The company is an established global broker that specializes in providing comprehensive trading experience for clients worldwide. It offers a wide range of financial products, including forex, metals, indices, commodities, and cryptocurrencies. With advanced trading technology, competitive pricing, and robust customer support, the company enables traders to access global markets efficiently. Its platform is designed for both new and experienced traders, offering high-performance tools, educational resources, and multilingual support. Committed to transparency and client success, the company has built a reputation for reliability and quality service in the trading industry. 

Roles & Responsibilities:   
The role is part of the Sales department, aiming to optimize performance and elevate the partner experience throughout the entire lifecycle, from acquisition and onboarding to retention and long-term nurturing. 

• Develop and maintain strong, trusting relationships with IB and affiliate partners in the SEA market, particularly in Thailand / Vietnam. 
• Acquire high-quality partners and ensure a seamless onboarding process into the partner management system. 
• Ensure compliance with partner tier policies while maintaining strong partner acquisition performance. 
• Act as the primary point of contact for all partner-related business. 
• Address partner complaints in accordance with internal policies, providing compliance-approved responses as needed. 
• Foster professional, effective, and healthy communication and relationships with partners. 
• Drive partner business growth by increasing trading volume, net fee revenue, and the number of active customers under each partner in the market. 
• Plan and execute quarterly business strategies for partner growth, ensuring alignment with market objectives. 
• Collaborate closely with trade marketing, the IB product manager, and local conversion/retention teams to support partner business growth. 

All staff are expected to: 

• Contribute to the efficient and effective operation of their department or team to achieve the company's objectives, demonstrating appropriate workplace behavior’s as outlined in the Code of Conduct, assisting colleagues when needed, and undertaking additional responsibilities as directed by their reporting manager. 
• Participate in the annual Talent Review Process, which includes evaluating their performance against set operational and performance objectives. 
• Carry out their duties in a way that supports continuous improvement. 
• Read, understand, and adhere to the company's policies and procedures. 
• Engage in risk management processes, including identifying, analyzing, and assessing potential risks that could impact the company. 
• Complete all mandatory training and ensure compliance with regulatory requirements and the company's policies and procedures. 
• Demonstrate an understanding of anti-discrimination, work health and safety principles, and relevant legislation, and actively contribute to the implementation of equal employment opportunity and work health and safety initiatives.