Job Description

Join our dynamic team as an Arabic speaking Retention Agent and become a driving force in our mission to exceed client expectations and fuel our Company's success! Your role is not just about retaining clients; it's about fostering lasting relationships and igniting a passion for our products and services. With your unparalleled communication prowess, adaptability, and unwavering commitment, you'll play a pivotal role in contributing to the Company’s regional growth and success. If you're ready to make a tangible impact and be a key player in our journey, then this is the opportunity you've been waiting for. 

Main Activities and Responsibilities: 

• Cultivate relationship with existing clients.
• Increase the number of deposits.
• Engage with clients through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful retention.
• Actively listen to clients' objections and concerns, and address them in a constructive and persuasive manner to overcome barriers and move the sales process forward.
• Communicate marketing promotions to clients.
• Meet personal and team targets.
• Promote company’s brand.
• Utilize CRM and sales tools to accurately track and manage the clients, opportunities, and customer interactions.
• Execution of Retention Strategy.
• Manage client satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date information.

Requirements: 

• Arabic & English, any other language a plus.
• At least 2-3 years’ experience in a FX Retention role.
• Result oriented and self-motivated person.
• Dynamic, innovative and target driven.
• Open-minded and flexible.
• Team player.
• Professional communication skills.
• Strong networking capability.
• Ability to work on own initiative, expand business.

Further Info: 

• The role is located in?Limassol, Cyprus.
• Working hours are 09:00 – 18:00 Monday to Friday.
• Opportunities for professional development and training.
• Fun and dynamic work environment.
• Strong culture promoting work-life balance and flexibility.
• Discretionary benefits such as quarterly team building activities, weekly lunches, and monthly team outings.
• Some weekend work, depending on the targets.
• Competitive compensation package.