Job Description

We’re hiring a senior payments & banking lead to own the company’s banking relationships, payment service provider (PSP) strategy and onboarding lifecycle. This is a hands-on, cross-functional role that combines relationship management (banks, EMIs, PSPs), project delivery, regulatory coordination and controls (KYC / AML) to ensure resilient, compliant payment operations.

Key responsibilities

• Define and manage the company’s banking and payments strategy in line with business goals.
• Develop and enhance payment product and service offerings to support growth.
• Lead payment-related projects end-to-end, owning timelines, stakeholders and deliverables.
• Manage account-opening processes with banking partners: prepare documentation, coordinate KYC/due-diligence and maintain application records.
• Identify, evaluate and recommend banking / electronic money / PSP partners globally based on operational and regulatory fit.
• Negotiate commercial and operational terms with financial partners and providers.
• Collaborate closely with Compliance to implement and maintain AML/CFT controls and policies for banking operations.
• Support Onboarding and Finance teams to ensure operational compliance with bank account conditions and transaction requirements.
• Respond to and resolve banking inquiries and issues in a timely manner (including transaction monitoring requests and remediation).
• Maintain accurate records of all banking applications, agreements and supporting KYC documentation.

Required qualifications & experience

• Bachelor’s degree in Economics, Banking & Finance, Business Administration or related discipline.
• Minimum 3 years’ proven experience in a banking/PSP relationship or payments operations role (senior/junior head-of functions acceptable depending on context).
• Strong familiarity with corporate KYC, due diligence and AML processes.
• Demonstrable experience managing bank/PSP onboarding and ongoing account management.
• Excellent stakeholder management and negotiation skills; comfortable dealing with external financial institutions and internal cross-functional teams.
• Advanced MS Office skills (Excel, Word, PowerPoint, Outlook).
• Strong attention to detail, time management and ability to prioritise competing tasks.
• Able to work independently and as part of a dispersed team.

Nice-to-haves

• Experience with electronic money institutions or PSPs.
• Prior exposure to transaction monitoring workflows and remediation requests from banks.
• Familiarity with fintech or payments compliance frameworks in multiple jurisdictions.

How we work (culture snapshot)

• Flat organisational structure and a pragmatic, delivery-focused approach.
• Inclusive, multicultural team environment.
• Flexible working arrangements and emphasis on autonomy and collaboration.

What’s on offer (high-level, anonymised)

• Competitive remuneration (market-aligned).
• Flexible / hybrid working model.
• Professional development and on-the-job training.
• Equipment allowance where required.
• Private medical insurance (or equivalent).
• Regular team events and a friendly working atmosphere.