Job Description

We are a dynamic and rapidly growing international organization. At the heart of our success is the belief that great things happen when talented people work together. We strive to ensure that our technology infrastructure operates seamlessly, empowering our teams to perform at their highest potential. 

As we continue to expand, we are looking to strengthen our IT team with a proactive and skilled?IT Support & System Administrator. This role is essential in maintaining a secure, efficient, and resilient IT environment across the organization. 

Key Responsibilities 

Hardware & Software Management 

• Maintain and manage the organization’s IT assets, including laptops, desktops, peripherals, and network equipment. 
• Track, document, and update inventory of IT hardware and software assets. 
• Configure and deploy hardware and software for new and existing employees, ensuring a smooth onboarding experience. 

System Administration 

• Manage domain services, including user account setup, group policies, and permission structures. 
• Administer corporate email systems (e.g., Microsoft 365, Google Workspace) to ensure availability and security. 
• Conduct regular backups and system updates to maintain data integrity and performance. 

CRM & Business Applications Support 

• Provide administration and support for CRM platforms and other business-critical tools. 
• Collaborate with internal teams to troubleshoot and resolve application-related issues. 

IT Support 

• Provide timely and professional technical support for internal users, covering hardware, software, and network systems. 
• Identify, diagnose, and resolve incidents effectively, escalating where necessary. 
• Educate staff on IT systems and cybersecurity best practices. 

Security & Compliance 

• Ensure IT systems comply with internal policies and relevant regulatory requirements. 
• Monitor and respond to potential security threats while implementing preventive measures. 

Documentation & Reporting 

• Create and maintain comprehensive documentation, including user manuals, IT policies, and system configurations. 
• Generate reports on IT operations, incident trends, and inventory status. 

Candidate Requirements 

Essential 

• Proven experience managing IT hardware, software, and network infrastructure. 
• Strong understanding of Windows domain services, Active Directory, and Group Policy. 
• Proficiency in Microsoft 365 or Google Workspace administration. 
• Hands-on experience with CRM systems and enterprise applications. 
• Excellent troubleshooting and problem-solving skills. 
• Effective interpersonal and communication abilities. 
• Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent experience. 

Desirable 

• Experience using IT support ticketing systems (e.g., Jira, Zendesk). 
• Knowledge of virtualization platforms (e.g., VMware, Hyper-V). 
• Basic understanding of cloud platforms such as AWS or Azure. 
• Awareness of cybersecurity best practices and relevant tools. 
• Professional certifications (e.g., CompTIA, Microsoft, Cisco) are considered an asset. 

What We Offer 

• Competitive salary package based on experience and qualifications. 
• Opportunities for professional growth and continuous learning. 
• Performance-based bonus potential. 
• Collaborative, inclusive, and forward-thinking work environment. 
• 22 days of annual leave. 
• Comprehensive medical insurance from day one. 
• Gym membership subsidy. 
• Complimentary office refreshments, including fruits and drinks.